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Modified Returns Policy – COVID 19: Due to our temporary store closure and the disruption caused by the COVID-19 impact, Athletic Annex is extending our returns and exchange policy from 30 days to 90 days from the date of purchase to allow flexibility for our customers in returning. This applies to in store and online purchases.
Thanks for shopping at Athletic Annex! We want to make sure you have all the right gear so that you can achieve your running, walking and fitness goals. Go ahead and try the shoes on the road, trail, treadmill or track and if they don’t feel right send them back or bring them into the store and we will exchange them for something that feels better or refund your money. We only ask that you use them for their intended purpose and, so we are on the same page, mowing the lawn does not count. Although our return and exchange policy is amazing, we reserve the right to deny a request for exchange or refund if you used the gear for something like stomping grapes while making your own wine or participating in a color run. Color runs are technically running but are awesomely messy and… well we think you get the point.
We also think it’s reasonable that, within 30 days, you’ll know if you like the stuff you bought so we’re going to make that the deadline to let us know if you don’t.
NOTE: Unfortunately, we can’t accept returns or exchanges of food products such as energy gels, bars or drink mixes. Sorry about that.
HOW DO I MAKE A RETURN OR EXCHANGE?
You can either bring the product(s) back to the store or send it back to us. If you send it back to us, we’ll pay for the shipping unless you are mailing it from outside the 48 contiguous United States. We won’t pay for your gas to drive to the store though. Sorry about that too. Either way, just follow these easy steps:
If you want to bring your exchange or return to the store:
If you want to mail it back to us:
If you don’t want to use our return shippers, or are sending items from outside the contiguous 48 United States, you can mail the product(s) back to:
1300 E, 86th Street, Suite 29A
Indianapolis, IN 46240